If something has gone wrong, or you simply need a hand with your account, we want to hear from you. The contact details for reaching our support team are listed on this page — please use whichever channel suits you best.

What we can help you with

Our support team is authorised to handle a wide range of account matters: deposit and withdrawal queries, bonus and wagering questions, verification requests, technical issues, and anything else that is stopping you from using your account as you would expect. If you are reaching out about a responsible gambling matter — such as setting a deposit limit, taking a cooling-off break, or requesting a self-exclusion — please say so clearly at the start of your message. We treat those requests with priority and handle them separately from general queries. A self-exclusion request, in particular, will be acted upon as soon as it is received; we will not ask you to wait or to reconsider.

If your concern is more serious and you feel it has not been resolved to your satisfaction through normal support, you have the right to raise a formal complaint. A formal complaint is reviewed by a senior member of the team rather than the first-line agent who handled your original query. If we are still unable to reach a resolution that you are satisfied with, you may escalate the matter to the relevant regulatory authority. Our licence is issued by Curaçao eGaming (GCB), and details of how to contact them are available on their official website.

How to get a useful answer in one exchange

The single biggest reason a query takes longer than it should is missing information. When you write to us, please include your registered username or the e-mail address on your account, a clear description of the issue, and — where relevant — the date and approximate time the problem occurred, the payment method involved, and any transaction or game reference numbers you have to hand. The more specific you are, the less likely we are to need to come back to you with follow-up questions before we can act.

Once your message reaches us, it is logged and assigned to a team member. You will receive a confirmation that we have received it, and the agent handling your case will have access to your account history so you will not need to repeat yourself. We work through queries in the order they arrive, with responsible gambling requests handled outside that queue.

One thing we will never do: we will never ask you to share your password, your full card number, or any other sensitive security credential over e-mail or chat. If you ever receive a message claiming to be from Woolbet that asks for this kind of information, do not respond to it and let us know immediately. Protecting your account is a shared responsibility, and we take our side of that seriously.

Players based in the United Kingdom are fully supported and welcome to contact us about any aspect of their account.